How Does Our Process Work?

Initial Contact

Whether you found us on Facebook, Thumbtack, or Home Advisor, the moment you reach out to speak with us marks the beginning of our beautiful relationship! During this phase, we ask some probing questions to get a feel of your project from your own words. Here, we might ask what you're expecting to go into your project, what kind of materials you're looking into using, and how in-depth you're expecting the project to be. This gives our sales consultant an idea of what you're looking for before they head over to take photos and measurements. This allows them to engage in better conversation while they're there, and allows them to prepare any necessary questions regarding your project ahead of time.

Estimate

After the initial contact, our sales consultant will reach out to you to schedule a day and time that works best for both of you to go look at your project together. The visit is the perfect time to include any details about the project you forgot to mention previously during the initial contact stage. The measurements and photos the consultant takes helps figure out the amount of materials and labor will be going into the project and is necessary to make our quote as accurate as possible. Once the sales consultant has all required information and measurements, they will give you a rough quote on-site, followed by a link to your formal quote sent directly to your email. For projects that require several material/labor considerations, you can expect your estimate to arrive no later than 24-48 hours after the sales consultant leaves your property. The estimate is free and you can make as many revisions to it as needed to fit your budget needs. The initial estimate is not the final cost of your project, but rather a projection of cost. During the process, changes such as finishes, complications, or design choices can either make your estimate increase or decrease. The final cost is entirely up to you!

Follow Up

When we send the estimate out to you, you can expect the sales consultant who worked with you to reach back out to confirm you have no following questions or concerns. This is the best time to let the consultant know what changes need to be made. This also gives you the chance to move forward with your project, with the designer, or to completely refuse the project altogether.

Moving Forward

Moving forward has several different meanings here. You can, as mentioned above, move forward with your project completely once you decide you're happy with your estimate, or you can choose to move forward with the interior/architectural designer. The first option, moving forward with the entire project, means we collect a 50% deposit off your approved estimate we sent out earlier in the process. Included is the design session with our interior designer, scheduling out your project, and arranging a day the project manager can take a look at your project location to verify measurements for material procurement. Some, however, are hesitant to commit to a project when they don't know what the design of their project will look like, or they simply want a design for a project they want to start in the future. These folks have the option to move forward with the interior designer solo, and simply pay the design fee which varies based on the scope of the project.

Scheduling and Project Start

After we've collected your 50% deposit or your design fee, the scheduling process begins, either with the project manager or with the interior designer based on the route you chose to go. During the following week, expect calls from either to negotiate a day and time for final measurements, design sessions, or for an actual project start date. Simple projects, such as replacing doors, door jams, or interior painting don't typically require a follow up measurement confirmation from the project manager, while remodels, floor replacement, or additions may require a few visits from the project manager and designer to ensure the correct materials are ordered. If there are any changes in measurements or potential complications the project manager comes across that could change the quote on your estimate, an additional estimate will be sent out during this time for you to approve before actual work can begin. Keep in mind that, during the entire process, you may receive several new estimates based on your design choices. The final 50% you owe before completion of your project will be determined by your final approved estimate once all your finishes have been determined and finalized.

During the Project

Here at Indy Builders, we build the team around YOU. This means that you can expect to see the same faces of our crew at your project for as long as it takes to reach completion. Whether it's a team of two or a team of five, you'll never have to worry about an unexpected stranger coming into your home unannounced. You'll remember our crew members by name from the project manager all the way down to the electrician, and if a new face does appear for specialized tasks, you'll always be quickly introduced to erase any discomfort. We do our best to operate quickly and efficiently while still allowing you to live comfortably in your home, and you're the first one notified if there are any bumps in the road towards your project's completion. You'll see the face of the designer you worked while out picking your finishes, and the sales consultant will pop in occasionally to check on you as well. This way you know if you have any questions or concerns there's always someone you can ask. We're here for you!

Completion and the Future of your Project

Before we complete your project, we require the remainder of the deposit still owed. This is equal to 50% of the final quote we gave you once you and the designer picked out your finishes. This could be more or less than the original 50% deposit you paid based on any changes you may have made throughout the process. Once it's paid, your project is nearly complete! The crew finishes up what they need to do inside your home, the project manager does a final walkthrough, then it's left to you for approval. Once we have your stamp of approval, we head out! With Indy Builders, you can rest soundly knowing we are licensed, bonded, and insured, and we warranty our work. This means you won't ever have to worry about the future of your project because we'll always be back to fix it! Paint chipping, house settling causing grout to split, as long as it isn't something you damaged yourself, you can always give us a call and we'll be back, free of charge! We'd love for you to consider us for your next project, so we always make sure to set you up before we leave in hopes of seeing you again!

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